Assertiveness Training

Your dominant behavioural style

• Self-assessment.
• Identifying strengths and areas of improvement.
• Developing assertiveness skills.
• Your personal plan for success.

Exercise
Assertiveness questionnaire, self-evaluations.

Assertive behaviour

• Understanding assertiveness and how it differs from aggressive and passive or submissive behaviour.
• Analysing the 7 main components for effective and assertive communication.
• Active Listening and Responding.
• Tuning your non-verbal communication.
• Creating empathy.
• Effective questioning.

Exercise
Interactive Cases: Role-play situations. Group discussion.

Giving and receiving constructive criticism

• Dealing with fear, criticism and unfair or threatening behaviour.
• Best practices for giving and receiving constructive feedback.
• Creating Win-Win situations.
• Setting positive boundaries.
• Assertiveness Behaviour Model: DESC.

Practicing the Art of saying No

• Asking for what you want to meet your needs.
• Influencing others without manipulating.
• Expressing messages, opinions and thoughts clearly and accurately whilst respecting the rights of others.
• Reducing stress level.
• Managing time more effectively.
• Closing conversations.
• Gaining increased confidence physically and vocally.

Handling conflict assertively

• Dealing with aggressive behaviour and offering an alternative to conflict.
• Managing your emotions in stressful situations.
• Applying models and tools to manage conflict and achieve resolution.
• Adopting different interpersonal communication styles.
• Gaining respect and enjoying greater self-esteem.

Exercise
Role-play situations.